Frequently Asked Questions

On this page you will find the most frequently asked questions and answers.

Where do the activities start and end?
We start and finish always at our outdoor camp; Dorfstrasse 7, A 6432 Sautens, Österreich (Austria)

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When are the starting times and meeting points for the activities?

Rafting:
Saturday and Sunday at 08:30, 11:00, 13:30 and 16:00
On weekdays at 09:00, 12:30 and 15:30

Canyoning, Via Ferrata, Caving (tunnel exploration):
Saturday and Sunday at 08:30, 10:30, 12:30 and 14:30
On weekdays at 09:00, 12:30 and 15:30.

Please be at our outdoor camp 15 minutes before the start of your activity.

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Do you offer a pick-up service from the hotel, the train station, or from Innsbruck?
No, unfortunately we do not offer a pick-up service. As a small company, our capacities are limited, and we are unable to operate our own shuttle service.
We therefore ask you to arrange your own transport to our base. Our location is easily accessible by car as well as by public transport.Our address: Dorfstraße 7, 6432 Sautens, Austria

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What is the procedure, when we meet 15 minutes before the activity?
Introduction of the guide(s), brief explanation of the planned activity, explanation of the infrastructure at the camp (where are the changing rooms, toilet, shower, ...), equipment distribution and fitting, quick control of the equipment by the guide.
It is possible to have a coffee / tea beforehand. Coffee, tea and water are free for all guests at the camp.

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What if we are late?
It’s very important for our scheduling to know if you’re going to be late. Please call our office (+43 5252 20157) if you are stuck in traffic. Since the transfers depart with the "punctual" groups at the scheduled time, it could happen that you have to wait until the next activity starts. If we know in advance when you will be with us, it is sometimes possible to organize a private transfer.

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Can I book at short notice?
Klar – bei uns geht das sogar ganz spontan. Ob telefonisch oder per WhatsApp: Du kannst deine Tour gerne noch am Vortag oder sogar für den nächsten Tag reservieren.
Bitte beachte nur, dass wir zwischen 8:00 und 18:00 Uhr für dich da sind. Nächtliche Anfragen für den nächsten Morgen können wir leider nicht mehr bearbeiten – also sicher dir deinen Termin am besten rechtzeitig, bevor wir abends den Feierabend genießen.
Wir geben täglich unser Bestes für dich, aber wir schätzen auch unsere Auszeiten, um am nächsten Tag mit voller Energie für dich da zu sein.

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Do you have hot showers?
Yes, of course!

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When does the season start and end?
1 May until 15 October
The season for the Ötztaler Ache rafting tour exceptionally starts on May 16th and ends on September 30th.

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How long does an activity take?
Depending on the activity, you should plan between 2 and 4 hours. This time includes the complete activity, greeting, distributing the equipment, changing, and transfers.

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What are the requirements for rafting?
– Rafting Imster Schlucht: Confident swimming skills, good physical health, minimum age 10 years, minimum height 130 cm, max weight 120 kg.

– Rafting Ötztaler Ache: Good swimming skills, recent rafting experience, physical fitness, basic athletic condition, minimum age 16 years (under 18 only accompanied by an adult), max. 120 kg.

– Rafting Sanna: Good swimming skills, recent rafting experience, physical fitness, basic athletic condition, minimum age 16 years (under 18 only accompanied by an adult), max. 120 kg.

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What are the requirements for canyoning?
– Kinder Canyoning: Safe swimming skills, physical fitness, minimum age 8 years, enjoying being in the water, sense of adventure.

– Canyoning Level 1: Safe swimming skills, good physical health, minimum age 12 years (minors only with adult supervision), minimum height 145 cm, sure-footedness, no fear of heights, sense of adventure, max. 120 kg.

– Canyoning Level 2: Good swimming skills, recent canyoning experience, physical health and good physical condition, minimum age 14 years (minors only with adult supervision), minimum height 145 cm, sure-footedness, no fear of heights, sense of adventure, max. 120 kg.

– Canyoning Level 3: Good swimming skills, recent canyoning experience, physical health and good physical condition, minimum age 16 years (minors only with adult supervision), minimum height 145 cm, sure-footedness, no fear of heights, sense of adventure, max. 120 kg.

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What are the requirements for Via Ferrata and Caving?
Good physical health, sure-footedness, no fear of heights, sense of adventure, minimum age 12 years, minimum height 140 cm, minimum weight 45 kg, max weight 120 kg.

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What do I have to bring with me for rafting/canyoning?
Swimgear, shower gel, towel for afterwards, sunscreen is also recommended - we provide the rest of the equipment (wetsuit, helmet, shoes, life jacket, ...)

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What do I need to bring for via ferrata tours?
Sturdy footwear, rucksack, drinking water and a small snack; sunscreen and sunglasses are also recommended – all other equipment is provided by us (helmet and via ferrata set, etc.).

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What do I wear under the neoprene equipment?
Swimwear and, if available, functional underwear. No cotton clothing please.

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How do we get to the starting point and how do we get back after the activity (rafting/canyoning/via ferrata/cave excursion)?
All transfers from our camp to the activities and back again, are organized and carried out by us and are included in the price.

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What is the difference between the activities Rafting Imst Gorge and Rafting Ötztaler Ache?
The rafting trip Imst Gorge is an entry-level rafting tour (white water level II-III) on the Inn, our beginner tour. The rafting trip Ötztaler Ache is a challenging extreme tour (depending on water levels, whitewater grade IV – V; whitewater difficulty grades range from I – VI). Prerequisite for this tour is having done the Imster Schlucht tour.

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What is Canyoning?
Canyoning is walking, sliding, abseiling through gorges, detailed description at: https://www.tirol-rafting.com/tour-programm/canyoning-level-1/?lang=en

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What levels of difficulty are there in canyoning?
Withing the company we divide the difficulties into three levels: Level 1 easy to medium, Level 2 medium to hard Level 3 difficult to extreme; detailed information at: https://www.tirol-rafting.com/tour-programm/canyoning-level-1/?lang=en

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How are the activities accompanied?
All of our activities are led by state-certified guides.

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How are we prepared for the activity by our guide?
At the start of each activity there is detailed safety instruction and a description of the activity.

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What is an advanced Tour?
An advanced tour usually takes place as part of a special weekend or a rafting or canyoning combination package.
On the first day you learn Rafting Imst Gorge and Canyoning Level 1 or Level 2 . On the second day, increase the difficulty, either to the harder rafting trip Ötztaler Ache or Canyoning Level 2 or Level 3.

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Is there a break between tours when doing multiple activities in one day?
For multiple activities in one day (combo package), you will usually have about 30 minutes to 1 hour of break time at our camp.
Food and drinks are not included. You are welcome to bring your own snacks (e.g. a sandwich). Upon request, we are happy to order something to eat for you from the pizza and kebab place – an order list is available on-site. Cold drinks are available directly on-site.

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Is there a program after the activities?
Yes, from a cozy get-together with a well-deserved beer, beach volleyball, BBQ ("all you can eat"), to suckling pig roasts for large groups and many other options.
Attention: Food and drinks are not included.

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Can I cancel my activity at short notice and free of charge?
You can cancel your booked activity at any time – however, free cancellation is only possible up to 30 days before the scheduled date.

If you cancel within 30 days of the activity (e.g., for last-minute bookings), our Terms & Conditions apply. Why? Quite simply: When you book, we reserve your spot(s), start planning the tour, book guides, and arrange taxi transfers – all of which incurs costs for us. In the event of a last-minute cancellation, we unfortunately have to pass on these costs.

Important: Cancellation must be made in writing. The amount of the cancellation fee depends on when you cancel:

Up to 30 days before the tour: 0% (free of charge)
29–22 days before: 30%
21–15 days before: 40%
14–7 days before: 60%
From 6 days before: 90%
On the day of the tour or in case of no-show: 100%

As you can see: the later you cancel, the higher the fee. Therefore, we recommend letting us know early if you are unsure – that way you stay on the safe side.

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Can I take part in an outdoor activity if I am pregnant?

For safety reasons, participation in our outdoor activities is unfortunately not permitted for pregnant women. The physical demands – such as jumps, sliding passages, uneven terrain, and general exertion – pose an unpredictable risk to both you and your baby. We therefore expressly exclude pregnant women from taking part.

If you have already booked and discover that you are pregnant, we offer you a free cancellation. Please let us know at least 7 days before your booked date. If you cancel within this timeframe, we will refund the full booking price. Unfortunately, cancellations made after this deadline or no-shows cannot be refunded.

If you have any questions or are unsure, please don't hesitate to contact us – we'll find a solution together.

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Is accident, health, or cancellation insurance needed?
The stated price does not include accident, health, or cancellation insurance. We strongly recommend that all participants take out appropriate insurance. Even if a medical certificate (illness or injury) is provided for cancellation, we are obliged to charge cancellation fees. If you have travel cancellation insurance, you can submit the incurred costs (along with the necessary documentation) to your insurance company afterward.

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If there are multiple activities in one day, is food provided between tours?
For multiple activities in one day (combo package), you will usually have about 30 minutes to 1 hour of break time at our camp.
Food and drinks are not included. And since we do not offer our own catering and do not operate our own restaurant, you should bring your own packed lunch. However, upon request, we can also order something from the pizza and kebab place (pizza, doner kebab, pasta, or meat dishes). Just let us know in the morning before the first tour, so we can organize everything in time. Cold drinks like Coke, soda, beer, or shandy are available at our camp.

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Will the activity be cancelled if the weather is bad?
No, we run our activities in all weather conditions, because you get wet when rafting and canyoning anyway. Of course, extreme weather conditions can mean that a tour cannot be carried out for safety reasons. In that case, however, we will offer you an alternative program.
Unfortunately, via ferrata tours cannot take place in heavy rain, as it can become dangerous and slippery on the via ferrata. We will then work with you to find a new date or offer a different activity.

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Is it also possible to book activities for 1 or 2 persons?
Yes, of course. If you come alone or with two persons, you will be put together with other groups. In order for an activity to take place, we need a minimum of 4 persons. If this minimum number is not reached (due to cancellations or too few registrations), it's possible that we have to cancel the activity.

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Do you have parking spaces?
Yes, we have free parking spaces available.

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Can I pay with Debit or Credit Card?
No, on-site payment is only possible in cash. If you prefer to pay without cash, you are welcome to transfer the amount in advance by bank transfer.

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Can I bring my children?
Yes, of course. For children there is a lot to see and exerience.

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Can I bring my dog?
Yes, but on request in advance.

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Is tipping customary in Austria?
Yes, tipping is customary in Austria, but it always remains voluntary and is considered a form of recognition for good service.
Our motto is: “If you enjoyed your ride – tip your guide.”

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Alcohol
Our outdoor activities are extreme sports activities and we have a 0.0% policy during all of the activities. This means no alcohol before and during the activities.Unfortunately, this is not always clear to everyone and we really don't want to exclude anyone from the activites. However, for safety reasons, we have no other choice but to exclude drunk guests from the activities without exception and there will be no refund. Of course, you are more than welcome to have a beer after your activity.

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F.A.Q