Frequently Asked Questions

On this page you will find the most frequently asked questions and answers.

Where do the activities start and end?
We start and finish always at our outdoor camp; Dorfstrasse 7, A 6432 Sautens

When are the meeting points for the activities?
Rafting on Saturday and Sunday at 08:30, 11:00, 13:30 and 16:00  – and on weekdays at 09:00, 12:30 and 15:30.
Canyoning on Saturday and Sunday at 08:30, 10:30, 12:30 and 14:30 – and on weekdays at 09:00, 12:30 and 15:30.
Please be at our camp 15–30 minutes before the start of your activity.

What is the procedure, when we meet 30 minutes before the activity?
Greetings to the group, introduction of the guide(s), brief explanation of the planned activity, explanation of the infrastructure at the camp (where are the changing rooms, toilet, shower, ...), equipment distribution and fitting, quick control of the equipment by the guide.
It is possible to have a coffee / tea beforehand. Coffee, tea and water are free for all guests at the camp.

What if we are late?
It is very important for our division to know if you are late. Therefore we ask you to call us (+43 5252 20157) if you are stuck in traffic. Since the transfers depart with the "punctual" groups at the scheduled time, it could happen that you have to wait until the next activity starts. If we know in advance when you will be with us, it is sometimes possible to organize a private transfer.

Do you have hot showers?
Yes, of course!

When does the season start and end?
1 May until 15 October

How long does an activity take?
Depending on the activity, you should plan between 2 and 4 hours. This time includes the complete activity, greeting, distributing the equipment, changing, and transfers.

What are the requirements for rafting?
Swimming skills and physical health.

What are the requirements for canyoning?
Swimming skills, physical health, sure-footedness.

What do I have to bring with me for rafting/canyoning?
Swimgear, shower gel, towel for afterwards, sunscreen is also recommended - we provide the rest of the equipment (wetsuit, helmet, shoes, life jacket, ...)

What do I wear under the neoprene equipment?
Swimwear and, if available, functional underwear. No cotton clothing please.

How do we get to the river/canyon and back again?
All transfers from our camp to the activities and back again, are organized and carried out by us and are included in the price.

What is the difference between the activities Rafting Imst Gorge and Rafting Ötztaler Ache?
The rafting trip Imst Gorge is an entry-level rafting tour (white water level II-III) on the Inn, our beginner tour. The rafting trip Ötztaler Ache is a sporty extreme-rafting trip, depending on the water level in the river "white water class IV-V. Whitewater (either an individual rapid, or the entire river) is classed in six categories from class I (the easiest and safest) to class VI (the most difficult and most dangerous). Requirements for this trip is the rafting trip Imst Gorge or another rafting trip of the same level (class II-III). the condition for this is the passage through the Imster Gorge.

What is Canyoning?
Canyoning is walking through gorges, detailed description at: https://www.tirol-rafting.com/tour-programm/canyoning-level-1/?lang=en

What levels of difficulty are there in canyoning?
Withing the company we divide the difficulties into three levels: Level 1 easy to medium, Level 2 medium to hard Level 3 difficult to extreme; detailed information at: https://www.tirol-rafting.com/tour-programm/canyoning-level-1/?lang=en

How are the activities accompanied?
All of our activities are led by state-certified guides.

How are we prepared for the activity by our guide?
At the start of each activity there is detailed safety instruction and a description of the activity.

What is an advanced Tour?
An advanced tour usually takes place as part of a special weekend or a rafting or canyoning combination package.
On the first day you learn Rafting Imst Gorge and Canyoning Level 1 or Level 2 . On the second day, increase the difficulty, either to the harder rafting trip Ötztaler Ache or Canyoning Level 2 or Level 3.

Is there a program after the activities?
Yes, from sitting together comfortably with a well-earned beer, beach volleyball, BBQ (“all you can eat”), to a suckling pig dinner for large groups and many other options. We are happy to organize a program of your choice, just write to us what you have in mind.

Is there lunch between activities?
If you do two activities in one day, we will take a short lunch break at the camp between the activities. Food is not included in the price. Unfortunately, there is no food to buy at the camp. So please bring your own snack. On request, we are happy to order something from the Italian restaurant (pizza, pasta or meat dishes). It is best to let us know in the morning before the first tour so that we can place your order in time. Cold drinks are available on site.

Will the activity be cancelled if the weather is bad?
No, we run our activities in all weather conditions, because you get wet when rafting and canyoning anyway. Of course, extreme weather conditions can mean that a tour cannot be carried out for safety reasons. In that case, however, we will offer you an alternative program.
Unfortunately, the via ferrata tours cannot take place when it rains, due to slippery rocks and footpaths. We will then find a new date with you or offer another activity.

Is it also possible to book activities for 1 or 2 persons?
Yes, of course. If you come alone or with two persons, you will be put together with other groups. In order for an activity to take place, we need a minimum of 4 persons. If this minimum number is not reached (due to cancellations or too few registrations), it's possible that we have to cancel the activity.

Do you have parking spaces?
Yes, we have free parking spaces available.

Can I pay with Debit or Credit Card?
No, at our reception it is only possible to pay your activities in cash. A cash machine is only a few minutes away in the village.

Can I bring my children?
Yes, of course. For children there is a lot to see and exerience.

Can I bring my dog?
Yes, but on request in advance.

Alcohol
Our outdoor activities are extreme sports activities and we have a 0.0% policy during all of the activities. This means no alcohol before and during the activities.Unfortunately, this is not always clear to everyone and we really don't want to exclude anyone from the activites. However, for safety reasons, we have no other choice but to exclude drunk guests from the activities without exception and there will be no refund. Of course, you are more than welcome to have a beer after your activity.

F.A.Q