Frequently Asked Questions

On this page you will find the most frequently asked questions and answers.

Where do the activities start and end?
We start and finish always at our outdoor camp; Dorfstrasse 7, A 6432 Sautens

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When are the starting times and meeting points for the activities?
– Rafting: Saturday and Sunday at 08:30, 11:00, 13:30 and 16:00  – and on weekdays at 09:00, 12:30 and 15:30.
– Canyoning: Saturday and Sunday at 08:30, 10:30, 12:30 and 14:30 – and on weekdays at 09:00, 12:30 and 15:30.
Please be at our outdoor camp 15–30 minutes before the start of your activity.

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What is the procedure, when we meet 30 minutes before the activity?
Greetings to the group, introduction of the guide(s), brief explanation of the planned activity, explanation of the infrastructure at the camp (where are the changing rooms, toilet, shower, ...), equipment distribution and fitting, quick control of the equipment by the guide.
It is possible to have a coffee / tea beforehand. Coffee, tea and water are free for all guests at the camp.

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What if we are late?
It is very important for our division to know if you are late. Therefore we ask you to call us (+43 5252 20157) if you are stuck in traffic. Since the transfers depart with the "punctual" groups at the scheduled time, it could happen that you have to wait until the next activity starts. If we know in advance when you will be with us, it is sometimes possible to organize a private transfer.

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Do you have hot showers?
Yes, of course!

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When does the season start and end?
1 May until 15 October

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How long does an activity take?
Depending on the activity, you should plan between 2 and 4 hours. This time includes the complete activity, greeting, distributing the equipment, changing, and transfers.

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What are the requirements for rafting?
– Rafting Imster Schlucht: Safe swimming skills, physical fitness, min. 10 years, max. 130 kg.
– Rafting Ötztaler Ache: Good swimming skills, recent rafting experience, physical fitness, basic athletic condition, minimum age 16 years (under 18 only accompanied by an adult), max. 120 kg.
– Rafting Sanna: Good swimming skills, recent rafting experience, physical fitness, basic athletic condition, minimum age 16 years (under 18 only accompanied by an adult), max. 120 kg.

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What are the requirements for canyoning?
– Kinder Canyoning: Safe swimming skills, physical fitness, minimum age 8 years, fun in the water, sense of adventure.
– Canyoning Level 1: Safe swimming skills, physical fitness, minimum age 12 years, sure-footedness, no fear of heights, sense of adventure, max. 120 kg.
– Canyoning Level 2 und 3: Safe swimming skills, recent canyoning experience, physical fitness, minimum age 12 years, sure-footedness, no fear of heights, sense of adventure, max. 120 kg.

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What are the requirements for Via Ferrata?
Physical fitness, sure-footedness, no fear of heights, sense of adventure, minimum age 12 years, minimum height 135 cm, minimum weight 45 kg, max. 120 kg.

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What do I have to bring with me for rafting/canyoning?
Swimgear, shower gel, towel for afterwards, sunscreen is also recommended - we provide the rest of the equipment (wetsuit, helmet, shoes, life jacket, ...)

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What do I need to bring for via ferrata tours?
Sturdy footwear, rucksack, drinking water and a small snack; sunscreen and sunglasses are also recommended – all other equipment is provided by us (helmet and via ferrata set, etc.).

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What do I wear under the neoprene equipment?
Swimwear and, if available, functional underwear. No cotton clothing please.

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How do we get to the starting point and how do we get back after the activity (rafting/canyoning/via ferrata/cave excursion)?
All transfers from our camp to the activities and back again, are organized and carried out by us and are included in the price.

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What is the difference between the activities Rafting Imst Gorge and Rafting Ötztaler Ache?
The rafting trip Imst Gorge is an entry-level rafting tour (white water level II-III) on the Inn, our beginner tour. The rafting trip Ötztaler Ache is a sporty extreme-rafting trip, depending on the water level in the river "white water class IV-V. Whitewater (either an individual rapid, or the entire river) is classed in six categories from class I (the easiest and safest) to class VI (the most difficult and most dangerous). Requirements for this trip is the rafting trip Imst Gorge or another rafting trip of the same level (class II-III).the condition for this is the passage through the Imster Gorge.

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What is Canyoning?
Canyoning is walking through gorges, detailed description at: https://www.tirol-rafting.com/tour-programm/canyoning-level-1/?lang=en

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What levels of difficulty are there in canyoning?
Withing the company we divide the difficulties into three levels: Level 1 easy to medium, Level 2 medium to hard Level 3 difficult to extreme; detailed information at: https://www.tirol-rafting.com/tour-programm/canyoning-level-1/?lang=en

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How are the activities accompanied?
All of our activities are led by state-certified guides.

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How are we prepared for the activity by our guide?
At the start of each activity there is detailed safety instruction and a description of the activity.

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What is an advanced Tour?
An advanced tour usually takes place as part of a special weekend or a rafting or canyoning combination package.
On the first day you learn Rafting Imst Gorge and Canyoning Level 1 or Level 2 . On the second day, increase the difficulty, either to the harder rafting trip Ötztaler Ache or Canyoning Level 2 or Level 3.

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Is there a break between tours when doing multiple activities in one day?
For multiple activities in one day (combo package), you will usually have about 30 minutes to 1 hour of break time at our camp.
Food and drinks are not included. You are welcome to bring your own snacks (e.g. a sandwich). Upon request, we are happy to order something to eat for you from the pizza and kebab place – an order list is available on-site. Cold drinks are available directly on-site.

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Is there a program after the activities?
Yes, from a cozy get-together with a well-deserved beer, beach volleyball, BBQ ("all you can eat"), to suckling pig roasts for large groups and many other options.
Attention: Food and drinks are not included.

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Can I cancel my activity at short notice and free of charge?
You can cancel your booked activity at any time – however, free cancellation is only possible up to 30 days before the scheduled date.

If you cancel within 30 days of the activity (e.g., for last-minute bookings), our Terms & Conditions apply. Why? Quite simply: When you book, we reserve your spot(s), start planning the tour, book guides, and arrange taxi transfers – all of which incurs costs for us. In the event of a last-minute cancellation, we unfortunately have to pass on these costs.

Important: Cancellation must be made in writing. The amount of the cancellation fee depends on when you cancel:

Up to 30 days before the tour: 0% (free of charge)
29–22 days before: 30%
21–15 days before: 40%
14–7 days before: 60%
From 6 days before: 90%
On the day of the tour or in case of no-show: 100%

As you can see: the later you cancel, the higher the fee. Therefore, we recommend letting us know early if you are unsure – that way you stay on the safe side.

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Is accident, health, or cancellation insurance needed?
The stated price does not include accident, health, or cancellation insurance. We strongly recommend that all participants take out appropriate insurance. Even if a medical certificate (illness or injury) is provided for cancellation, we are obliged to charge cancellation fees. If you have travel cancellation insurance, you can submit the incurred costs (along with the necessary documentation) to your insurance company afterward.

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If there are multiple activities in one day, is food provided between tours?
For multiple activities in one day, we'll take a lunch break of up to one hour at our camp. Food is not included in our activities. Since we don't offer meals or have our own restaurant, you should bring your own packed lunch. However, we can order something from the pizza and kebab shop upon request (pizza, doner kebab, pasta, or meat dishes). Just let us know in the morning before the first tour so we can organize everything in time. Cold drinks like cola, lemonade, beer, or shandy are available at camp.

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Will the activity be cancelled if the weather is bad?
No, we run our activities in all weather conditions, because you get wet when rafting and canyoning anyway. Of course, extreme weather conditions can mean that a tour cannot be carried out for safety reasons. In that case, however, we will offer you an alternative program.
Unfortunately, the via ferrata tours cannot take place when it rains, due to slippery rocks and footpaths. We will then find a new date with you or offer another activity.

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Is it also possible to book activities for 1 or 2 persons?
Yes, of course. If you come alone or with two persons, you will be put together with other groups. In order for an activity to take place, we need a minimum of 4 persons. If this minimum number is not reached (due to cancellations or too few registrations), it's possible that we have to cancel the activity.

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Do you have parking spaces?
Yes, we have free parking spaces available.

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Can I pay with Debit or Credit Card?
No, at our reception it is only possible to pay your activities in cash. A cash machine is only a few minutes away in the village.

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Can I bring my children?
Yes, of course. For children there is a lot to see and exerience.

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Can I bring my dog?
Yes, but on request in advance.

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Is tipping customary in Austria?
Yes, tipping is customary in Austria, but it always remains voluntary and is considered a form of recognition for good service.
Our motto is: “If you enjoyed your ride – tip your guide.”

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Alcohol
Our outdoor activities are extreme sports activities and we have a 0.0% policy during all of the activities. This means no alcohol before and during the activities.Unfortunately, this is not always clear to everyone and we really don't want to exclude anyone from the activites. However, for safety reasons, we have no other choice but to exclude drunk guests from the activities without exception and there will be no refund. Of course, you are more than welcome to have a beer after your activity.

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F.A.Q